Please read these terms carefully. By creating an account or using the Clottr service, you agree to be bound by these Terms & Conditions. If you do not agree, do not use the service.
NOVSI IT Ltd. Company Registry Number: 208124639 (referred to as "Clottr", "we", "us", or "our") is a limited liability company (EOOD) registered in Bulgaria, operating the Clottr mobile application (also known as Clottr), browser extension, and associated services (collectively, the "Service").
Contact: legal@clottr.ai
Registered address: Geo Milev str, floor 1, Sofia, 1111, Bulgaria
To use the Service you must be at least 18 years of age, have the legal capacity to enter into a binding contract, and not be prohibited from using the Service under any applicable law. By using the Service, you represent and warrant that you meet these requirements. If we discover or reasonably suspect that you are under 18, we will suspend your account and delete your data without notice.
You may use certain parts of the Service anonymously via device identifier. Full functionality requires a registered account. You agree to provide accurate, current, and complete information when registering and to keep it up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at legal@clottr.ai if you become aware of any unauthorised access. We are not liable for loss arising from your failure to maintain account security.
Accounts are personal and non-transferable. Creating multiple accounts to circumvent restrictions, bans, or subscription requirements is prohibited.
Clottr provides an AI-powered wardrobe management, outfit planning, and virtual try-on service. Features include: wardrobe management; AI outfit recommendations; virtual try-on; outfit calendar and trip planning; in-store product capture; lookbooks, canvas, wishlist, and favourites; AI chat styling assistant; and a browser extension for product capture from third-party retail websites.
We do not guarantee the Service will be available at all times, error-free, or uninterrupted. We may suspend, modify, or discontinue any part of the Service at any time without notice. We are not liable for loss or inconvenience caused by downtime, interruptions, or changes to the Service.
Important — AI Limitations: The Service uses artificial intelligence to generate virtual try-on images, outfit recommendations, and styling suggestions. AI systems are imperfect. Results may be inaccurate, unrealistic, or fail to reflect how a garment will actually look, fit, or perform in real life. Virtual try-on outputs are artistic approximations only — they are not accurate representations of how clothing will fit your body, drape, or appear in person.
You acknowledge that all AI-generated content is for entertainment, inspiration, and general guidance only; you will not rely solely on AI try-on results when making purchasing decisions; we make no warranties as to the accuracy of AI-generated content; and any decisions you make based on AI-generated content are made entirely at your own risk.
You retain ownership of all photographs, images, text, and other content you upload or create within the Service ("User Content"). These Terms do not transfer ownership of your User Content to us.
By uploading or submitting User Content, you grant Clottr a worldwide, royalty-free, sublicensable, non-exclusive license to:
This license persists only for as long as your content is stored in the Service and terminates when you delete the relevant content or your account, subject to the data retention terms in our Privacy Policy.
We may derive, aggregate, and anonymise data from User Content and usage patterns — including wardrobe composition trends, style preferences, outfit frequency data, and product popularity signals — in a form that does not identify any individual ("Aggregated Data"). We retain the right to use, analyse, and sell Aggregated Data to third parties including fashion brands, retailers, market research firms, and data analytics businesses. Aggregated Data does not include your name, contact details, photographs, or any data that could reasonably identify you.
By uploading User Content, you represent and warrant that: you own the content or have all necessary rights to upload it and grant the license above; the content does not infringe any third party's intellectual property, privacy, or other rights; and the content complies with the Content Standards in Section 6. By uploading an image, you confirm at the moment of upload that you hold these rights. We are not responsible for verifying the provenance of User Content.
We reserve the right, but not the obligation, to review, screen, filter, and remove any User Content at our sole discretion, without notice and without liability to you. We may use automated tools and human review to enforce our Content Standards.
You may not upload, submit, or transmit content that:
When using the Service, you agree not to:
Clottr offers paid subscription plans that unlock premium features. Pricing, billing intervals, and included features are displayed within the Service. We reserve the right to change pricing and features with reasonable notice.
All purchases are processed through the Apple App Store or Google Play Store. Payment is charged to your platform account at purchase. We do not process payment card details directly and are not responsible for payment processing errors.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date through your Apple App Store or Google Play account settings. Cancelling stops future charges but does not entitle you to a refund of charges already made for the current billing period.
All subscription payments are processed by Apple or Google. Refund requests are subject to their respective refund policies. We do not have direct control over their refund decisions and do not offer refunds outside those platforms' policies. Contact Apple or Google directly for refund requests.
If your subscription expires or is cancelled, your account will immediately revert to the free tier. You will lose access to premium features, but your data — wardrobe, outfits, lookbooks, and history — will not be deleted and will be accessible if you resubscribe.
EU consumers: Under EU consumer law, you ordinarily have a 14-day right to withdraw from contracts for digital services. By purchasing a subscription and requesting immediate access, you expressly consent to the immediate performance of the contract and acknowledge that you thereby waive your right of withdrawal once the service has begun.
UK UK consumers: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have a 14-day cancellation right for digital content. By requesting immediate access to the Service upon purchase, you expressly consent to the service beginning immediately and acknowledge that you lose your right to cancel once performance has begun. This does not affect your rights under the Consumer Rights Act 2015 where the service is not as described or not of satisfactory quality.
AU Australian consumers: Nothing in this section limits or excludes any non-excludable consumer guarantee rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). See also Section 18.3.
These withdrawal provisions do not affect any statutory rights that cannot be waived under applicable mandatory law.
The rewards programme is available to non-subscribers only. Active subscribers are not eligible to earn rewards credits.
Eligible users may earn subscription credit by posting about Clottr on connected social media platforms (Instagram, TikTok, and/or Pinterest) and having those posts verified by us. One (1) qualifying post per platform per day is eligible for credit. There is no cap on total credit earnings; however, we reserve the right to impose limits at any time.
To qualify, a post must at the time of verification and for a minimum of 30 days after posting:
We verify posts using your connected social media username. We reserve the right to reject any post that, in our sole judgment, does not meet the requirements or does not represent the Service authentically. Verification decisions are final.
The following actions constitute abuse and may result in immediate revocation of all accrued rewards and/or suspension from the programme, without notice: deleting or making private a qualifying post after verification and credit award; using bots or fake accounts; creating false engagement; coordinating to circumvent the one-post-per-day limit; or any conduct intended to game or exploit the system.
We reserve the right to modify, suspend, or permanently discontinue the rewards programme at any time, with or without notice. Accrued but unused rewards credit may be forfeited upon programme termination. We accept no liability for losses arising from changes to or discontinuation of the programme.
The Clottr browser extension enables product capture from third-party retail websites. Use of the extension is subject to these Terms in full. Key points:
Retailer data: Product data submitted via the extension is submitted by you voluntarily. We are not responsible for any claims by third parties arising from your use of the extension on their websites. Any such claim is solely between you and that third party.
All rights in the Service — including software, design, interface, trademarks, logos, AI models, algorithms, and all content created by us — are owned by or licensed to Clottr. Nothing in these Terms grants you any right, title, or interest in our intellectual property beyond the limited right to use the Service as described herein. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written consent.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Clottr EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We make no warranty that: the Service will meet your requirements; the Service will be available, uninterrupted, timely, or error-free; any AI-generated content will be accurate or reflect real-world results; any defects will be corrected; or the Service or content generated through it is fit for any particular purpose including purchasing decisions.
Fashion and style are subjective. AI-generated recommendations reflect patterns in data and do not constitute professional styling advice. You use the Service and act on its outputs entirely at your own risk.
UK Nothing in this section excludes liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability that cannot be excluded under the Consumer Rights Act 2015 or other applicable UK law.
AU Nothing in this section excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Clottr AND ITS DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO: LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, PURCHASING DECISIONS MADE IN RELIANCE ON AI-GENERATED CONTENT, PERSONAL INJURY, OR ANY OTHER LOSS, EVEN IF Clottr HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Without limiting the foregoing, we are not liable for: purchasing decisions or financial loss arising from reliance on virtual try-on outputs or AI-generated content; loss from Service unavailability or discontinuation; loss from unauthorised account access due to your failure to maintain security; loss from your use of the browser extension on third-party websites; or loss from third-party services integrated with the Service.
EU/Bulgarian consumers: Nothing in this section limits liability that cannot be excluded under mandatory applicable consumer protection law.
UK UK consumers: Nothing in this section limits or excludes liability for death or personal injury from negligence, fraudulent misrepresentation, breach of the implied terms under the Consumer Rights Act 2015, or any other liability that cannot be excluded under UK law.
AU Australian consumers: To the extent permitted by the Australian Consumer Law, our liability for a failure to comply with a consumer guarantee is limited to re-supplying the relevant service or paying the cost of having the service re-supplied.
US US consumers: Some states do not allow the exclusion or limitation of certain damages. If applicable law in your state does not allow such limitations, some or all of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Clottr and its directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with: your use of the Service; your User Content, including any claim that it infringes a third party's rights; your violation of these Terms; or your violation of any applicable law or third-party right.
You may delete your account at any time through "Delete my data" in Profile settings. Upon deletion, your personal data is removed immediately from active systems per our Privacy Policy.
We reserve the right to suspend or permanently terminate your account, with or without prior warning, if we determine in our sole discretion that you have: misrepresented your age; uploaded content violating our Content Standards; engaged in prohibited conduct as set out in Section 7; conducted denial-of-service attacks or attempted to disrupt the Service; attempted to reverse engineer, scrape, or exfiltrate data; used the Service for unauthorised commercial exploitation; materially abused the rewards programme; or otherwise materially breached these Terms.
Where we consider the violation minor or a first offence, we may issue a warning. We are not obligated to warn before terminating in cases of serious, repeated, or illegal conduct.
Upon termination, your right to use the Service ceases immediately. If we terminate your account for breach, you are not entitled to a refund of subscription fees paid. Your data will be handled per our Privacy Policy.
If we shut down the Service entirely, we will provide users with at least 30 days' notice via in-app notification and/or email, during which "Export my data" will remain available.
The Service integrates with third-party platforms including Google, Apple, Instagram, TikTok, Pinterest, RevenueCat, and Groq. Your use of those platforms is governed by their own terms and privacy policies. We have no control over and accept no responsibility for the practices of any third-party service.
These Terms are governed by and construed in accordance with the laws of the Republic of Bulgaria, without regard to conflict of law provisions.
Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bulgaria, except as modified by the regional provisions in Section 18.
EU consumers: You may also bring proceedings in the courts of your country of habitual residence, and mandatory consumer protection provisions of your country may apply alongside Bulgarian law. The EU Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.
We may update these Terms at any time. For material changes, we will notify you via in-app notification and/or email at least 30 days before the new Terms take effect. Updated Terms are always available in the app under Profile > Terms & Conditions. Continued use after the effective date constitutes acceptance. If you do not accept, you must stop using the Service and may delete your account.
Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clottr and supersede all prior agreements.
Severability: If any provision is found unlawful or unenforceable, that provision is severable and the remaining provisions remain in full effect.
No waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right.
Assignment: You may not assign your rights or obligations without our prior written consent. We may assign ours without restriction.
Language: These Terms are written in English. In the event of any conflict between this English version and any translation, the English version prevails.
This section sets out additional terms that apply to users in specific jurisdictions. Where these supplemental terms conflict with the main body, the supplemental terms take precedence for users in the relevant jurisdiction.
Consumer Rights Act 2015: UK consumers have statutory rights under the Consumer Rights Act 2015, including the right to receive digital services that are of satisfactory quality, fit for purpose, and as described. Nothing in these Terms limits or excludes those statutory rights.
Unfair Terms: These Terms have been drafted to be fair and transparent. To the extent any term is found to be unfair under the Consumer Rights Act 2015 or related legislation, that term will not be binding on you.
Disputes: UK consumers may bring disputes before UK courts. The governing law for UK users remains Bulgarian law to the extent permitted, but mandatory UK consumer protection rules will apply where they provide greater protection.
State consumer protection laws: Various US states have consumer protection laws that may provide additional rights. Nothing in these Terms is intended to limit rights you may have under applicable state law.
CAN-SPAM: All commercial email messages sent to US users comply with the CAN-SPAM Act, including clear identification as commercial messages, a valid physical postal address, and a functional unsubscribe mechanism honoured within 10 business days.
Dispute resolution: US users and Clottr agree to attempt to resolve any dispute informally by contacting legal@clottr.ai before initiating formal proceedings. Nothing herein prevents either party from seeking injunctive relief in any court of competent jurisdiction.
CASL — Commercial Electronic Messages: All marketing emails sent to Canadian users comply with Canada's Anti-Spam Legislation (CASL). We will only send marketing messages with express or implied consent as defined by CASL, and every marketing message will include a clear, functional unsubscribe mechanism honoured within 10 business days.
Quebec consumers: Where you are a consumer in Quebec, the Consumer Protection Act (Quebec) may provide you with additional rights. Nothing in these Terms limits those rights where they cannot be contractually waived.
Language: The parties have expressly requested that these Terms and all related documents be drafted in English. Les parties ont expressément demandé que les présentes conditions et tous les documents connexes soient rédigés en anglais.
Australian Consumer Law (ACL): These Terms are subject to the consumer guarantees and protections provided under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Nothing in these Terms excludes, restricts, or modifies any right or remedy under the ACL that cannot lawfully be excluded or limited.
Consumer Guarantees: Under the ACL, you have guarantees that services will be rendered with due care and skill, will be fit for any specified purpose, and will be supplied within a reasonable time. Where the Service fails to meet these guarantees, your remedies include requesting re-supply of the service or a refund, depending on the nature of the failure.
Limitation of Liability (ACL): To the extent permitted by the ACL, our liability to you for a failure to comply with a consumer guarantee is limited to re-supplying the relevant service or paying the cost of having it re-supplied.
Disputes: Australian users may refer disputes to the relevant state or territory consumer protection agency, or to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.
For questions about these Terms:
NOVSI IT Ltd.
Company Registry Number: 208124639
Geo Milev str, floor 1, Sofia, 1111, Bulgaria
Email: legal@clottr.ai
Clottr · Terms & Conditions · Last updated March 2026 · Bulgarian law · EU consumer law · UK Consumer Rights Act · Australian Consumer Law · US state law